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Passengers at Delhi’s Indira Gandhi International Airport (IGI) faced major disruptions on [insert date] after a technical glitch in the air traffic control (ATC) system triggered widespread flight delays. Airlines like IndiGo and Air India issued advisories as travelers scrambled for updates. If you’re impacted, here’s your guide to refunds, compensation, and next steps.
What Caused the Delhi Airport Flight Delays?
A server malfunction in the ATC’s communication system led to delays, primarily affecting departures. Though resolved within hours, the backlog caused cascading disruptions. Airlines prioritized safety, leaving passengers stranded for extended periods.
How IndiGo & Air India Responded
- IndiGo: Advised passengers to check flight status before heading to the airport, offering real-time updates via their app.
- Air India: Waived rescheduling/cancellation fees for affected flights and directed travelers to customer care for rebooking.
Other carriers like Vistara and SpiceJet also reported delays, with severity varying by route.
Your Rights as a Passenger
As per DGCA rules:
– ATC/Airport-Related Delays: Airlines must provide meals, refreshments, and alternate travel if delays exceed 3 hours (no cash compensation).
– Airline-Caused Delays: Compensation up to ₹10,000 for delays over 6 hours.
What You Should Do Now
- Track Your Flight: Use airline apps or Flightradar24.
- Request Assistance: Ask for meal vouchers, hotels (if overnight), or rebooking.
- Keep Records: Save boarding passes, delay notices, and receipts for reimbursement claims.
- Refund Eligibility:
- Canceled Flight: Full refund within 7 days.
- Long Delays: Partial refunds or vouchers at the airline’s discretion.
Pro Tips for Affected Travelers
- Social Media: Tweet/DM airlines for quicker resolution.
- Travel Insurance: Claim compensation for delays/cancellations.
- Avoid Panic Rescheduling: Wait for official updates—airlines often auto-adjust flights.
Will Delhi Airport’s ATC Issues Recur?
With surging air traffic, experts stress upgrading India’s ATC infrastructure to prevent repeat incidents.
Key Takeaway: Know your rights, document delays, and escalate unresolved issues to the DGCA.
Share your Delhi Airport delay experience in the comments!
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